Refund and Cancellation
Last updated: March 2024
30-Day Money-Back Guarantee
We stand behind the quality of our website themes and templates. If you're not completely satisfied with your purchase, we offer a full refund within 30 days of purchase, no questions asked.
Refund Eligibility
To be eligible for a refund, you must meet the following conditions:
- Your refund request must be submitted within 30 days of your purchase date
- You must provide proof of purchase (order number or email confirmation)
- The theme must not have been used for commercial purposes beyond evaluation
- You must not have redistributed or shared the theme with others
How to Request a Refund
To request a refund, please follow these steps:
- Contact us at [email protected] with your order details
- Include your order number and reason for the refund request
- We will review your request and respond within 5 business days
- Once approved, your refund will be processed within 7-10 business days
Refund Processing Time
Refunds are processed to the original payment method. Depending on your bank or credit card company, it may take 7-10 business days for the refund to appear in your account. Please note that some financial institutions may take longer to process the refund.
Non-Refundable Items
The following are non-refundable:
- Custom development or modification services
- Themes that have been heavily modified or customized
- Purchases made more than 30 days ago
Customer Support
Before requesting a refund, we encourage you to contact our support team. We may be able to resolve any issues you're experiencing with the theme. Contact us at:
Questions?
If you have any questions about our refund policy, please don't hesitate to contact us. We're here to help ensure your satisfaction.